Remote work, home based

The ideal candidate must be  fluent in English and Greek. Any Balkan language will be considered an asset.

Day to day tasks:

• Manage incoming calls and emails efficiently and in a short time
• Follow communication procedures, guidelines and policies of the company
• Registration and handling orders
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Update information in the company’s customer management system (CRM)
• Providing information and answers to customer queries
• Working closely with the sales teams (back up sales , monitoring stock etc)

Must have

• Excellent command of MS Office (word, excel ), Outlook and  ERP & CRM systems
• Working experience in a similar position of at least 2 years

Soft Skills

• Communication skills
• Ability to work under pressure
• Effective time management
• Negotiating skills
• Patience, willingness to help, courtesy
• Confidence

All applications are considered as strictly confidential.