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KSM Human Resources is looking for a

Cloud Applications Engineer

The candidate should have some operational experience and expertise spanning high availability systems in both lower and production environments and a firm grasp on automation and cloud architectures.

Day to day tasks:

• Deploy, administer, monitor, and troubleshoot Unify solutions in cloud environments
• Work in a multi-disciplinary team environment to deploy cloud solutions for a wide range of customers
• Engage with Development, QA, and Product teams in bringing cases to resolution
• Implement and validate solution changes, ensuring minimal downtime and maximum operational efficiency
• Be proactive in recognizing and handling uptime and performance challenges
• Troubleshoot the system and provide root cause analysis
• Troubleshoot performance and stability issues using a wide variety of tools.
• Providing direct support to Cloud users
• Ensure the highest level of uptime and Quality of Service (QoS) for our customers through operational excellence.
• Work in a diverse and global team environment.
• Cross-train with other global team members.
• Follow change management processes during implementations.
• Enforce consistency of monitoring, reporting, and alarming systems
• Help drive process improvements for service management, including: outage/incident management, rollbacks and reporting
• Ensure compliance with deployment and operations documentation
• Provide on-call support outside of normal work hours/days

Requirements:

• University degree (BS/MS) in Computer Science, Electrical Engineering or equivalent experience
• At least 1 year of experience in a Cloud support organization (e.x: level 2, Level 3)
• Hands-on experience with multiple, diverse technologies and processing environments (including but not limited to system and network administration, 24/7 intervention on Internet and SaaS products)
• Linux/Windows system administration in a complex data center environment
• Experience with virtualization technologies such as VMWare
• Good knowledge of WebRTC, SIP, MGCP protocols and standards
• Troubleshooting skills that range from diagnosing hardware/software issues to large scale failures within a complex infrastructure
• Experience with enterprise firewalling, network security principles, and general networking best practices
• Experience in monitoring, metrics collection, and reporting using open source tools.
• Ability to work with minimal supervision, making decisions based upon priorities, schedules and an understanding of business initiatives.
• Critical attention to detail, thoroughness and documentation
• Fulfilled military service (Men candidates)
• Customer facing profile with excellent Communication and Negotiation Skills
• Fluency in English
• Strong understanding of the Unified communications industry.
• Willingness to work in a fast-paced environment
• Excellent organizational skills, verbal and written communication skills, and the ability to interact directly with customers who do not have an IT background

Good to have:

• Master’s degree in Computer Science, Electrical Engineering or similar field
• CCNA
• ITIL certification

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